9:00 am - 1:00 pm

Compassion Fatigue: Caring until it hurts
Presenters: Kathleen Bonvicini and IHC Master Trainer TBD

This highly interactive workshop is designed to help those in veterinary practice learn coping skills to manage the distress from over-emphasis on caring for clients and patients and under-emphasis on care of self. As veterinary professionals, we want to do what is best for clients and patients which is best achieved by professionals who recognize the importance of self-care. This workshop will provide veterinary professionals with the knowledge to recognize the early signs of CF and the skills to prevent and manage CF in order to reclaim the satisfaction, hope and inspiration that led to the choice of this career path.

2:00 pm - 5:00 pm

Elephant in the Room: Talking about money with clients
Presenter:  IHC Master Trainers TBD

Discussing money is a topic often fraught with secrecy and high emotion. The ability to discuss these issues openly is important to a trusting client relationship. Being aware of the complexity and emotional nature of monetary discussions, for both client and veterinarian, is a first step in mastering procedures for discussions that are more comfortable and productive. Learners will experiment with communication tools to increase confidence and competence in fee discussions with clients.